Refund Policy

30-Day Return Policy

We offer a 30-day return policy on most items. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Eligibility for Returns

How to Request a Refund

1. Contact our support team at support@shopell.com with your order number
2. Describe the reason for your return
3. Receive a Return Merchandise Authorization (RMA) number
4. Pack the item securely and include the RMA number
5. Ship the item back using a trackable shipping method
6. Refund will be processed within 5-7 business days of receiving the return

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@shopell.com. We will arrange for a replacement or full refund at no additional cost to you.